SHIPPING Your item will ship the next day when you order before 7pm. After 7pm will ship the day after. Your item will leave the warehouse no more than 2 days from the time your order was confirmed except for special circumstances. We ship from Ohio. WE DO NOT HAVE AN EXCHANGE POLICY. IF YOU WOULD LIKE TO RETURN YOUR ITEM, WE WILL ISSUE A REFUND. All returns must be authorized within 5 DAYS of receipt. Please check out your package as soon as it arrives. Please send us an email about your return at info@pollystretch.com. Please provide your order number and the item you are returning and a brief explanation of the return. Returned items must be received 14 days (US) or 20 days (International) after the return is authorized. ITEMS RECEIVED ON THE 15TH DAY WILL INCUR RESTOCKING FEE OF 20%. THIS FEE WILL BE DEDUCTED FROM YOUR REFUND. You will be responsible for shipping back the item. You will be refunded for the amount of the item, shipping you paid is not refundable. All items must not have been worn and should have a tag upon receipt. RETURNED ITEMS MUST BE IN A SALABLE CONDITION, a professional dry cleaning fee of $8 will be withheld from the refund if the item needs dry cleaning (i.e. its covered with pet hair, it smells smoke, etc.)
